A customer service executive interview questions is a catalog of questions that can help an interviewer choose the right candidate for the position of a Customer Service Executive. The candidate should have the ability to motivate a team of people to deliver good customer service. They should lodge timely complaints and forward them for resolution to the right department of the organization. A lot depends upon the customer service department to protect the brand image of the firm.
Sample Customer Service Executive Interview Questions
- Would you like to speak something about yourself?
- Did you receive any awards, medals, or certificates in your academic life?
- How many years of experience do you have as a customer service executive?
- What is your interpretation of a good customer service?
- In your earlier job assignment, what was the highest proportion of complaints of customers about?
- How important is customer service to the success of a firm?
- How can poor customer service affect the profitability of a firm?
- How will you motivate your team of people to work towards better customer satisfaction?
- Do you think unsolicited calls to customers from companies or automatic subscription is an intelligent and tactical move by a firm?
- Do you like firms to be reactive or proactive?
- What skills do you possess that will make you a good customer care executive?
- Why do you want us to select you?
- What are your salary expectations from this job profile?
- If selected, how soon can you join us?
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