Customer Care Manager Interview Questions

Customer care manager interview questions are outlined by the professionals to interview the eligible candidates, who are seeking to acquire the designation of a customer care manager. With the help of these questions, a deserving candidate can be hired by evaluating the overall experience, professional attitude and education qualifications.

Sample Customer Care Manager Interview Questions:

• Tell us about your overall experience as a customer care manager? How confident are you about this job interview?
• What have you learnt from your previous work experience?
• Kindly specify the major job duties of a customer care manager.
• According to you, which source of communication is best to communicate with the customers: telephone, e-mail and online chat?
• How do you meet the customer’s expectations level by understanding their exact requirements?
• Tell us about a time when you had a facial encounter with a highly frustrated customer, who was alleging to receive the poor services.
• How effective are you in meeting your monthly targets?
• If a team member is not performing his job duties on time and is poor in meeting the deadlines? How would you deal with such a subordinate?
• How do you analyze the routine customer satisfaction level by inspecting the status of pending complaints?
• Define customer satisfaction form? Explain the major attributes of such a form.
• What method do you follow to cross check the productivity of the customer service team?
• Explain quality customer care services? Have you raised any policy to serve the customers with the best customer care services in your previous organization?
• Do you think you can train your subordinates to deal with the customers?