A Call Centre Customer Service
representative is an employee who works for a call centre or a BPO and is supposed
to take customer calls and respond to them in a way that solves their problems
related with the product produced by the organisations. Call Centre Customer
Service representative Interview Questions are the questions which are asked
from a person sitting for an interview for the position of a call centre
customer service representative.
Sample
Call Centre Customer Service representative Interview Questions:
- Please give a brief report of your educational qualifications.
- Are you currently employed?
- What did you learn from your last job?
- Are you comfortable with your spoken English?
- Lack of education might be a road black for you in this field. Do you agree?
- Working hours can be a little longer on a few occasions. Would that be a problem for you considering you live pretty far off from the office building?
- Can you please tell us the meaning of ‘configuration of a computer’?
- We have a computer placed in front of you. Can you check and tell the configuration of this computer?
- How do you think you would handle a call that complaints for AT&T’s service?
- Do you see yourself working for a call centre even five years down the line?
- How would you conduct a cold call if given a chance?
- If I offered you an ideal job, what would it be?
- Do you want to share anything with us before wrapping up?
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